Thursday, July 26, 2012

Completed 3rd Service - 10000 KMs

Completed 10K KM service yesterday. Gave the vehicle to my regular service advisor. Following work was done:

- Oil Change (first time since buying the car)
- Clutch Bleeding to address clutch play. The clutch play is as good as before now.
- The plastic on the dashboard has been "pasted" back to the dashboard with some kind of glue. Not sure about the longevity. Looks like a substandard job :)
- Routine maintenance activity like air filter cleaning, lights checking etc etc.
- Wheel balancing and oil filter change
- Cost me 700 Rs as I am covered under AMC.

Overall impression, the service was great.

Have two long drives in the pipeline for the next month. One will be around 700 KMs and another one will be 1700 KMs

- Aravind

Friday, July 6, 2012

High Beam issue is resolved!!

Tuesday 3rd July, night 11:03 PM, i put in a query @  customercare.tatamotors.com.  I ask if this long pending high beam issue is something that I need to live with or is it something that can be fixed. 11:04 PM I get an sms with a complaint number for tracking purpose stating someone will get in touch with me soon.

Wed'day 4th July morning 10:00 AM I get a call from Concorde motors bangalore. My service advisor requests me to come down there at 4 PM. I show up at 4 PM. A senior mechanic from electricals dept is engaged. he brings in a screw driver and a set of hex bolts. Fixes the issue in 5 mins.

The high beam is really working as it should now! More importantly, I am really happy the way this whole thing was handled by tata. I got very good response and follow up too! Thumbs UP!

- Aravind