Went to Concorde Dairy Circle today for repair work. At the gate, the security did not issue the "pink slip" which they otherwise issue with the car KMS and the order in which the car was received. Parked the car and reported at Service front desk. The lady asked me to sit. And, there I sat. And there I continued to sit.
Problem that I wanted to report: oil leaking from Inddie front right strut.
Ok, back to repair story. After 30 mins, the front desk lady brings a mechanic to me. Good hearted guy with good intentions. Says "Sir, car has already done 48200 KMs, fix this with 50K service only, that way one shot everything is taken care of. Today everyone is busy anyways"
I say " OK, i am driving around 800 KMs or so in the next week on highways. Will this cause a breakdown"
He Says "No, dont worry"
I say "OK".
I drive my car back to work after spending 1.5 hours in the whole process.
So, what is the point I am trying to make here? The point is very simple, getting a repair done at concorde outside of scheduled service window is pretty tough. There is no process at all to handle repairs - or atleast that is the impression I got. There used to be QRS (Quick Repair Service) bay, which takes care of small running repairs - but if a strut develops problem at say 52000 KMs, then with the current model, i think the owner has to really struggle to get the struts changed or wait until 60K service. Hmm. Hmm!!
- Aravind Kamath Posral
Problem that I wanted to report: oil leaking from Inddie front right strut.
Ok, back to repair story. After 30 mins, the front desk lady brings a mechanic to me. Good hearted guy with good intentions. Says "Sir, car has already done 48200 KMs, fix this with 50K service only, that way one shot everything is taken care of. Today everyone is busy anyways"
I say " OK, i am driving around 800 KMs or so in the next week on highways. Will this cause a breakdown"
He Says "No, dont worry"
I say "OK".
I drive my car back to work after spending 1.5 hours in the whole process.
So, what is the point I am trying to make here? The point is very simple, getting a repair done at concorde outside of scheduled service window is pretty tough. There is no process at all to handle repairs - or atleast that is the impression I got. There used to be QRS (Quick Repair Service) bay, which takes care of small running repairs - but if a strut develops problem at say 52000 KMs, then with the current model, i think the owner has to really struggle to get the struts changed or wait until 60K service. Hmm. Hmm!!
- Aravind Kamath Posral
