Wanted to take care of some household errands today, took the car out. Drove normally for about 1 KM, shifted gears as usual. At the time of breakdown I was in 3rd gear and wanted to down shift to 2nd and to my horror I realize the gear lever has become lifeless. You can move it anywhere in 360* and gears are not shifting. Car was about 20 KMPH speed and the location was such that i could manage a U turn in one turn of the steering wheel. Maintained 30 KMPH all through out and reached back home. The car is still in 3rd gear.
Incident Log (Will be updated as the incident progresses):
2-Aug-2015 10:00 AM: Called Tata Motors 24X7 helpline. Within 10:05 I was given a complaint number and spoke to emergency service crew. I was told that crew will reach by 11:00 AM.
2-Aug-2015 11:00 AM: One man crew reaches my home and inspects my car for 2 mins. Says that the gear shifter cable is broken and the car needs to be towed to service center.
2-Aug-2015 11:15 AM: 24X7 helpline calls me and puts me across with the person who will tow the car.
2-Aug-2015 11:45 AM: The car is towed.
2-Aug-2015 12:30 PM: Car is inspected at Concorde Diary Circle and am told needs gear shifter cable and another module replacement. Car will be given back tomorrow.
Incident Log (Will be updated as the incident progresses):
2-Aug-2015 10:00 AM: Called Tata Motors 24X7 helpline. Within 10:05 I was given a complaint number and spoke to emergency service crew. I was told that crew will reach by 11:00 AM.
2-Aug-2015 11:00 AM: One man crew reaches my home and inspects my car for 2 mins. Says that the gear shifter cable is broken and the car needs to be towed to service center.
2-Aug-2015 11:15 AM: 24X7 helpline calls me and puts me across with the person who will tow the car.
2-Aug-2015 11:45 AM: The car is towed.
2-Aug-2015 12:30 PM: Car is inspected at Concorde Diary Circle and am told needs gear shifter cable and another module replacement. Car will be given back tomorrow.
